How do I download, install, activate, start, login, and operate the programs that are installed on my computer or USB Flash Drive? How do I login to the LMS? How do I select and open a course module? How do I complete a course module? Why does my Toolbook/Neuron program seem to freeze? I have a Mac! Help! Why doesn't the online training module start? How do I install Neuron? What if Neuron won't install? Why doesn't the display window fit on my screen? How do I change the display settings (resolution)? How do I change the system font size? How do I clear my temporary internet files folder? How do I increase the Temporary Internet files space? Which media player is required? Are you missing the necessary CODEC's I'm not getting credit when I finish a module, why? Not enough memory or file is damaged How do I clear the Cookies? Error: Cannot Find SHELL.DLL Error: Could not find tb89net.exe or one of its components Error: Autoexec.nt (MS DOS file is unsuitable to run in windows) What Next? I still need Help. I am frustrated. Need to train now! Is my course a Toolbook or Director course? What are the minimum system requirements to run the courses that operate with Toolbook/Neuron software? What are the minimum system requirements to run the courses that operate with Director/Shockwave software? How do I download, install, activate, start, login, and operate the programs that are installed on my computer or USB Flash Drive? This web page link provides a .pdf file you can view or print for each of these questions. [Click here to display the help page for local installations.] How do I login to the LMS? "Your company or learning center training administrator will setup the training tracks you need to engage for certification or recurrent training. He/she will also establish a Learning Management System account for you, including a login ID and password. Enter this information in the LMS ""User Login"" form, and Left Click the ""Submit"" button to enter the Learning Management System and access your account." How do I select and open a course module? 1) Click the "+" sign for the desired course. This action will display a drop-down list. Note: The "+" sign is just left of the yellow envelope icon. 2) Click the text link for the desired module. Note: The text link is just right of the white page icon. - - Bookmarked modules show a white and green icon. - - Completed modules show a red check mark on green icon. How do I complete a course module? "At the conclusion of each module, you must click the ""Exit"" button to ensure that your data is transferred to the Learning Managent System. - - Caution: If you close or exit the program using any other method, your records may be lost. Clicking the program EXIT button is the only way to send data to the LMS." Why does my Toolbook/Neuron program seem to freeze? "Answer 1: It is likely that your Windows Media Player is in need of a ""codec"" installation. SOLUTION: Download and install the needed codec's from the CPaT website. [Click here to download the codec installation file] 1) Select SAVE when the popup dialog box asks what you wish to do. 2) Select Desktop from the icons in the left column when asked where you wish to save the file. Then Click the SAVE Button. 3) Click the RUN Button after the file download completes. 4) Follow the on-screen instructions to complete installation." "Answer 2: It is possible that your internet connection is not stable." I have a Mac! Help! "By now you have experienced life with a Mac in a PC dominated business environment. Hope is not lost. We can help. 1) If you need to run a Toolbook software course (PC based), you can do one of two things (item "a" takes effort, item "b" is painless): a) Install the program "Parallels" and "Windows XP" to emulate a Windows OS. You can use their trials and buy if you like it. This solution works for our USB flashdrive and online courses. b) If you don't require the audio, and you have high speed internet, we can set you up to control and display one of our PCs on your Mac screen. This will allow you to run the programs over the internet using "gotomypc". It works quite well and our computers are configured already as required. No software installation is required, but you must contact our office to get the web address and password. (832) 585-8601 Extension #101." 2) Our Director software online courses should run on a Mac or PC. If you can't get it to run or can't get credit for your training, call our office for assistance. Why doesn't the online training module start? "There are two main reasons a training module fails to load in your Internet Explorer browser. 1) Your temporary internet files folder is full and needs to be purged, or 2) The Internet Explorer plugin, Neuron, has NOT been installed or the installation has become corrupted. If you know you previously installed Neuron, read the article on clearing your systems cache. Otherwise, read the article on installing Neuron. Both articles are available by clicking links below." How do I install Neuron? "Neuron is the browser plugin which is required to run the Toolbook training modules. If your programs operate with Director software and not with Toolbook, disregard this FAQ. Neuron is a product of Sumtotal Systems. SOLUTION: [Click Here to Download the Neuron Installer program] 1) Select SAVE when the popup dialog box asks what you wish to do. 2) Select Desktop from the icons in the left column when asked where you wish to save the file. Then Click the SAVE Button. 3) Click the RUN Button after the file download completes. 4) Follow the on-screen instructions to complete installation." What if Neuron won't install? "The installation program (Installshield) needs to have some space to unwrap and install the program on your hard drive. If your Windows Temporary folder is too full, you can't install new software. To clear it, you need to run Windows ""DiskCleanup."": 1) Left Click the Start Button 2) Select Programs (All Programs in Windows XP) 3) Select Accessories from the popup menu 4) Select System Tools from the secondary popup menu 5) Left Click on Disk CleanUp 6) Select Drive C: if the popup dialog box offers you options (note: this takes some time - be patient) 7) The main Disk CleanUp dialog box will appear after the analysis has completed. 8) Be certain that the boxes for Temporary Files and Temporary Files have check marks. 9) Click the OK Button 10) Click the Yes Button to confirm you want to clean up your disk. 11) Wait. It takes awhile! The Disk CleanUp box will blank when finished." Why doesn't the display window fit on my screen? "For any program there are two common reasons for this. 1) The display settings are set too low (less than 1024 X 768). Please read the Screen Resolution FAQ. 2) The system font size is set too high. Large font size selection will override your display settings to cause a default display setting of 800 X 600 (regardless of your setting in item 1 above). Note: If you are using an online Director program, press the F11 key on your keyboard to display it in full screen view. Press F11 again when you want to view the browser menubars." How do I change the display settings (resolution)? "Display Resolution is changed by adjusting the setting in the Display Properties dialog box. Follow the instructions below to find the Display Properties dialog box, and to make the necessary adjustments. For XP: 1) Right Click with your mouse cursor over a blank space on your Windows Desktop (no file or folder icons). 2) Left Click the ""Properties"" option on the popup menu. 3) Left Click the ""Settings"" tab at the top of the Display Properties dialog panel. 4) Find the ""Screen resolution"" slider bar and determine whether it is set to 1024 X 768 or higher - If the resolution is set to 1024 X 768 or higher, Click the Cancel button. It is ok to have a higher setting than the minimum. - If the resolution is set BELOW 1024 X 768, drag the indicator arrow to the RIght to increase the setting to at least 1024 X 768. 5) Left Click the ""Apply"" button to change your computer's screen resolution. 6) The screen will redisplay at the new resolution. Click the ""Yes"" button to accept the new settings. 7) Left CLick the ""OK"" button to close the Display Properties dialog panel." For Vista: 1) Right Click with your mouse cursor over a blank space on your Windows Desktop (no file or folder icons). 2) Left Click the ""Personalize"" option on the popup menu. 3) Click the ""Display Settings"" link. 4) Find the ""Screen resolution"" slider bar and determine whether it is set to 1024 X 768 or higher. - If the resolution is set to 1024 X 768 or higher, Click the Cancel button. It is ok to have a higher setting than the minimum. - If the resolution is set BELOW 1024 X 768, drag the indicator arrow to the RIght to increase the setting to at least 1024 X 768. 5) Left Click the ""Apply"" button to change your computer's screen resolution. 6) The screen will redisplay at the new resolution. Click the ""Yes"" button to accept the new settings. 7) Left CLick the ""OK"" button to close the Display Properties dialog panel." How do I change the system font size? "The system font size is controlled through the Display Properties dialog panel. Follow the instructions below to find the Display Properties dialog box, and to make the necessary adjustments. 1) Right Click with your mouse cursor over a blank space on your Windows Desktop (no file or folder icons). 2) Left Click the ""Properties"" option on the popup menu when it appears 3) Left Click the ""Appearance"" tab at the top of the Display Properties dialog panel when it appears 4) Find the ""Font size:"" drop down box 5) Select ""Normal"" from the options list 6) Left Click the ""Apply"" button to change your computer's default display font size 7) Left CLick the ""OK"" button to colose the DIsplay Properties dialog panel" How do I clear my temporary internet files folder? "When the temporary Internet files folder becomes full, it can adversely effect the operation of your training modules. One solution, and a good practice to follow on a regular basis anyway, is to delete the files in the temporary Internet files folder. We will provide instructions below. A second solution is to provide more disk space for the storage of temporary Internet files. See the associated article listed below. SOLUTION: 1) Click the ""Tools"" button on the top of your Internet Explorer browser. 2) Click the Internet Options link at the bottom of the drop down panel 3) Once the Internet Options dialog panel opens, Click the ""Delete Files"" button 4) Click the ""Delete all ofline files"" option on the confirmation popup, placing a checkmark in the option box 5) Click the ""OK"" button on the popup 6) Your temporary Internet files folder will be emptied in the background (you won't see anything happening) 7) Click the ""OK"" button on the Internet Options panel and it will close." How do I increase the Temporary Internet files space? "If you are experiencing problems getting Training Modules to load or to open in Internet Explorer, it is possible you don't have enough space available in your Temporary Internet Files folder. One possible solution is to increase the amount of disk space assigned to this special system folder. We will give you colmplete directions below. A second solution is to clear the current files from the folder. You can find instructions on clearing your temporary Internet file in the article listed below. SOLUTION: 1) Click the ""Tools"" button in the Internet Explorer menu line at the top of your browser 2) Click the ""Internet Options"" button at the bottom of the drop down panel 3) Click the ""Settings"" button in the Internet Options dialog panel 4) Check the location of the indicator arrow on the ""Amount of dick space to use:"" slider bar found about halfway down the Settings popup. 5) Drag the arrow to the right, placing it as close to the center of the slider bar as you can (if the arrow is set to the far left, you will not have enough disk space to run your training modules in a stable environment). 6) Click the ""OK"" button to make the setting changes and close the Settings popup 7) Click the ""OK"" button on the Internet Options panel" Which media player is required? "The audio and video files comprise the multi-media portion of the CBT. For Toolbook programs, Windows Media Player (WMP) MUST be installed on your system. Any version later than WMP 8 is ok. If you don't have WMP installed, or you are not sure your installation is the latest version, visit the Microsoft website, download and install the program now. [Click here to downlaod and install Windows Media PLayer] If you still experience a freeze or lockup on frames with animation or videos, it is possible you need a ""codec"" installer. This is located on the Login Page of the LMS (right side with setup instructions)." Are you missing the necessary CODEC's "Codec's are the compression / decompression instruction files necessary so Windows Media Player knows how to play the audio and video files embedded in your training modules. If your audio and/or video files either don't display or cause your system to freeze, you may be missing certain essential codec's. SOLUTION: Download and install the needed codec's from the CPaT website. [Click here to download the codec installation file] 1) Select SAVE when the popup dialog box asks what you wish to do. 2) Select Desktop from the icons in the left column when asked where you wish to save the file. Then Click the SAVE Button. 3) Click the RUN Button after the file download completes. 4) Follow the on-screen instructions to complete installation." I'm not getting credit when I finish a module, why? "If your records will not transfer, it is due to one of the following: 1) You may be viewing a Learning Management System webpage that has been stored in your computer's Temporary Internet Files folder (or system cache). Press the F5 key to refresh the display. If this does not clear up the problem, and your records are indeed not transferring from the browser to the database, the following issues may apply: 2) You are not connected to the Internet (double check to see that your internet service did not drop off during the session and that you are still connected), or 3) You are using AOL, Netscape, or CompuServe. Internet Explorer MUST be used!" Not enough memory or file is damaged "May also include errors trying to run tb89rtm and/or tb89lnl. This error has been traced to the browser encoding setting. Usually the conflicting setting is Western European (ISO). The setting should be reset to Western European (Windows) or Auto-Select. Here's how to make the change: 1) Open your Internet Explorer browser. 2) Click on the ""View"" button in the menu strip at the top of the window. 3) Move the cursor down to the ""Encoding"" item in the list. 4) A side menu will open; find Western European (Windows) in the list (you may need to select ""more..."" to find this encoding option). 5) Select Western European (Windows). Note: Auto-Select has also successfully corrected the issue." How do I clear the Cookies? "It is possible (but rare) that cookies from other programs can interfere with the proper operation of your training modules. To clear cookies: 1) Click the ""Tools"" button on the top of your Internet Explorer browser. 2) Click the Internet Options link at the bottom of the drop down panel 3) Once the Internet Options dialog panel opens, Click the ""Delete Cookies"" button 4) Click the ""OK"" button on the popup 5) Your cookies files folder will be emptied in the background (you won't see anything happening) 6) Click the ""OK"" button on the Internet Options panel and it will close." Error: Cannot Find SHELL.DLL "A missing shell.dll file is usually the result of some form of spyware hijacking certain functions of your computer's operating system (Windows 98/ME/XP). This is not related to your training modules or the installation of Neuron. SOLUTION: We can help you recover from a missing shell.dll error by supplying your with replacement files. NOTE: This is NOT necessarily a cure. If your system is not adequately protected against spyware, and/or doesn't have virus protection this and other issues may well resurface. PROCEDURE: [Click here to download the replacement shell.dll file] 1) Select SAVE when the popup dialog box asks what you wish to do. 2) Select Desktop from the icons in the left column when asked where you wish to save the file. Then Click the SAVE Button. 3) Click the CLOSE Button after the file download completes. This has placed a compressed file called shell.zip on your desktop. You must open this file and copy the enclosed shell.dll file to the c:windowssystem AND the c:windowssystem32 folders. If you don't know how to execute these procedures, seek the assistance of your IT specialist or other associate who has mastered these skills. Error: Could not find tb89net.exe or one of its components "The ToolBook knowledgebase on the SumTotal website indicates there are four (4) possible causes for this error message. SOLUTION: We recommend you visit the SumTotal support pages to resolve this issue. [Click here] ALTERNATE SOLUTION: Download the tb89 runtime installation program from our website. [Click here] 1) Select SAVE when the popup dialog box asks what you wish to do. 2) Select Desktop from the icons in the left column when asked where you wish to save the file. Then Click the SAVE Button. 3) Click the RUN Button after the file download completes. 4) Follow the on-screen instructions to complete installation." Error: Autoexec.nt (MS DOS file is unsuitable to run in windows) "PROBLEM: Trying to launch a training module produces this error: C:WINDOWSSYSTEM32AUTOEXEC.NT. The system file is not suitable for running MS-DOS and Microsoft Windows applications. DETAILS: This problem has been reported by some ToolBook users after installing the SP2 for Windows XP. The problem appears to be a Microsoft problem and Microsoft has created a Knowledge Base article to assist in resolving this issue. [Click Here to Read Microsoft Article] ALTERNATE SOLUTION: [Click Here to Download System Files that Correct this error] 1) Select SAVE when the popup dialog box asks what you wish to do. 2) Select Desktop from the icons in the left column when asked where you wish to save the file. Then Click the SAVE Button. 3) Click the RUN Button after the file download completes. 4) Follow the on-screen instructions to complete installation." What Next? I still need Help. "During office hours, (8am-5pm central time USA) call our office line: 832-585-8601 After Hours send an email and we will answer as soon as possible: laura@cpat.com" I am frustrated. Need to train now! "If your computer will absolutely not run the software (or you are simply out of patience), we have one more solution available to you - if you have high speed internet. We can set you up to control and display one of our computers on your screen. This will allow you to run the programs over the internet using "gotomypc". It works quite well and our computers are configured already as required. No software installation is required, but you must contact our office to get the web address and password. (832) 585-8601 Extension #101." Is my course a Toolbook or Director course? Please contact our office to determine your course software. USA - 832-585-8601 support@cpat.com Current Toolbook programs are PC based. Neuron install is required for online delivery. Director programs operate on a PC or a Mac. Shockwave install is required for online delivery. What are the minimum system requirements to run the courses that operate with Toolbook/Neuron software? Toolbook/Neuron are PC only programs* PC Operating systems: Windows 2000 SP4, Windows XP SP2, Windows Vista Hardware Requirements: Pentium III 1.2 GHz or higher, 256 MB RAM, Graphics card capable of 1024 X 768 pixel display with 16 bit color or greater. USB Flashdrive: 5 MB free hard disk space for data backup only. Local Installation on hard drive: 1 gig free hard disk space. Internet Operation: 20 MB free hard disk space for Neuron install. * Mac users may display the program via CPaT's gotomypc account. Language versions: This product can be deployed with the following languages: English French German Japanese Chinese What are the minimum system requirements to run the courses that operate with Director/Shockwave software? Director/Shockwave courses are cross compatible to run on PC or Mac. PC Operating Systems: Microsoft® Windows® XP Service Pack 2 or later Microsoft Windows Vista Hardware: Intel Pentium IV 600MHz or higher 256 MB RAM Graphics card to support 1024 X 768 with 16 bit color or greater Flashdrive delivery: 5 MB free hard disk space for storage of backup data. Local delivery: 1 gig free hard disk space for course and runtime software. Internet delivery: 20 MB free hard disk space for Shockwave install. Internet delivery PC Browser: Microsoft Internet Explorer 6.0 or later, and install of Shockwave 11 Mac Operating Systems: Mac OS X 10.4 with Intel processors, Mac OS X with Intel processors Hardware: Power Macintosh Internet delivery browser: Firefox 2.0 Language versions: This product can be deployed with the following languages: English French German Japanese