Can I use the VBT? Can I call at anytime for free support? Yes 24/7 Do the programs operate on Netbook computers? Yes Which Browser should I use? Will the Toolbook and Director programs function on a 64 bit computer with 64 bit Windows Vista? How do I download, install, activate, start, login, and operate the programs that are installed on my computer or USB Flash Drive? How do I login to the LMS? How do I select and open a course module? How do I complete a course module? I have a Mac! Help! Why doesn't the online training module start? How do I install Neuron? Why is a browser plug in required? Why doesn't the display window fit on my screen? How do I change the display settings (resolution)? Why and how do I change the system font size? Why and how do I clear my temporary internet files folder? How do I increase the Temporary Internet files space? Are you missing the necessary CODEC's How do I clear the Cookies? When can I receive live support? Is my course a Toolbook or Director course? What are the minimum system requirements to run the courses that operate with Toolbook/Neuron software? What are the minimum system requirements for Director/Shockwave programs? Can I use the VBT? Rather than spend your time configuring your computer, we recommend you use the new VBT system. The VBT allows you to view our system from virtually any computing device. Older WBT systems required plug ins such as Flash, Neuron, or Shockwave and also requires you to set/change your security settings. Please use the VBT to simplify your trainint process. If you need more explanation, call our office. 832-858-8601 Can I call at anytime for free support? Yes 24/7 Yes. Our office hours are 0800 to 1700 Monday thru Friday. We are located in Houston, TX and therefore in the Central Time Zone USA. Our office number is 1(832)585-8601. For other times, please call after hours support at 1(832)444-2278. For non-urgent response, email support@cpat.com If you are having technical issues, please use our VBT system. Issues with internet service, operating systems, or computer problems are not supported by CPaT. Please call the manufacturer or appropriate company for those issues. Do the programs operate on Netbook computers? Yes Netbook computers have less vertical display space than standard computers. Their display setting is 1024 by 600. Toolbook/Neuron programs have additional Netbook features: 1) You can scroll the required amount by pressing the Up arrow or Down arrow keys on your keyboard. 2) You can navigate by pressing the Right arrow key for "Next" or the Left arrow key for "Previous". Press the ESC key to exit a module. Which Browser should I use? For WBT, CPaT provides tech support for Internet Explorer 7 (or 8) or Firefox... These are the most widely accepted and tested browsers. For our new VBT system, virtually any browser will function. Will the Toolbook and Director programs function on a 64 bit computer with 64 bit Windows Vista? Yes. If you have problems configuring your computer, please use our VBT system. Otherwise: All installed programs function on a 32 or 64 bit system. Installed programs include those on hard drive or memory stick. Online programs operate fine, however you must use the 32 bit browser. See the browser information below: The 64 bit version of Internet Explorer 7 (IE7) or Internet Explorer 8 (IE8) will not run Flash, Neuron, Shockwave, and many other browser plug-in programs. Thankfully, the 64 bit Windows Vista or Windows 7 computer is normally equipped with both the 32 bit IE8 and the 64 bit IE8. For WBT, you need to use the 32 bit version. It is the default version on many 64 bit machines. Toolbook/Neuron and Director/ShockwavePrograms: Neuron is the browser plug-in for Toolbook; and Shockwave is the browser plug-in (player) for Adobe Director. You must run the 32 bit version of IE7 or 8 for browser operation. If this version is not the default version on your machaing, the 32 bit version is located in "c:program files(x86)internet exploreriexplore.exe". Note the (x86) in the folder name. On many machines, the 32 bit version is the default, so no action is needed on your part. The 64 bit version of IE7 (8) is located in "c:program files/internet explorer/iexplore.exe". How do I download, install, activate, start, login, and operate the programs that are installed on my computer or USB Flash Drive? This web page link provides a .pdf file you can view or print for each of these questions. [Click here to display the help page for local installations.] How do I login to the LMS? "Your company or learning center training administrator will setup the training tracks you need to engage for certification or recurrent training. He/she will also establish a Learning Management System account for you, including a login ID and password. Enter this information in the LMS ""User Login"" form, and Left Click the ""Submit"" button to enter the Learning Management System and access your account." How do I select and open a course module? 1) Click the "+" sign for the desired course. This action will display a drop-down list. Note: The "+" sign is just left of the yellow envelope icon. 2) Click the text link for the desired module. Note: The text link is just right of the white page icon. - - Bookmarked modules show a white and green icon. - - Completed modules show a red check mark on green icon. How do I complete a course module? "At the conclusion of each module, click the ""Exit"" button to ensure that your data is transferred to the Learning Managent System. Additionally, CPaT provides frame by frame tracking so your progress is delivered to the LMS automatically." I have a Mac! Help! "By now you have experienced life with a Mac in a PC dominated business environment. Hope is not lost. We can help. Use the new CPaT VBT. It functions on PC, Mac, smartphones, iPad, etc. If you do not want to use the VBT and insist on using the WBT system: 1) Our Adobe Director software online courses run on a Mac or PC. These programs require installation of the browser plug-in Shockwave 11. Note: Use of Shockwave 11.5 is not yet approved. If you can't get it to run or can't get credit for your training, call our office for assistance. 2) If you need to run a Toolbook software course (PC based), you can do one of two things: a) Install the program "Parallels" and "Windows XP" to emulate a MS Windows OS. Then install Neuron as if your Mac was a PC. This solution works for our USB flashdrive and online courses. b) We can set you up to control and display one of our PCs on your Mac screen. This will allow you to run the programs over the internet using "gotomypc". It works quite well and our computers are configured as required. No software installation is required, but you must contact our office to get the web address and password. (832) 585-8601 Extension #101." Why doesn't the online training module start? "There are two main reasons a training module fails to load in your Internet Explorer browser. 1) Your temporary internet files folder is full and needs to be purged, or 2) The browser plugin, Neuron, has NOT been installed." How do I install Neuron? "Neuron is the browser plugin to run the Toolbook training modules. If your programs operate with Director software and not with Toolbook, disregard this FAQ. Neuron is a product of Sumtotal Systems. SOLUTION: [Click Here to Download the Neuron Installer program] 1) Select SAVE when the popup dialog box asks what you wish to do. 2) Select Desktop from the icons in the left column when asked where you wish to save the file. Then Click the SAVE Button. 3) Click the RUN Button after the file download completes. 4) Follow the on-screen instructions to complete installation." Why is a browser plug in required? CPaT only uses high quality graphics with full interactivity and animations. The flexible curriculum sequencing and other features for this training quality currently requires common industry plug-ins such as Shockwave or Neuron. CPaT is constantly evaluating the industry to ensure we provide the best training possible. Accordingly, our new smartphone programs use the same high quality graphics and high interactivity with no plug ins. Have your airline training manager call us for more information. Why doesn't the display window fit on my screen? "To properly deliver high quality graphics, CPaT requires a screen resolution of 1024 X 768 or higher. There are two common reasons why the display window doesn't fit your screen: 1) The display settings are set too low (less than 1024 X 768). Please read the Screen Resolution FAQ. 2) The system font size is set too high. Large font size selection will override your display settings to cause a default display setting of 800 X 600 (regardless of your setting in item 1 above). Netbook Note: Support has been added for Netbook computers that run at 1024 by 600. For Toolbook/Neuron programs, if scrolling is not desired, the arrow keys may be used for navigation (Next and Previous), and the ESC key is used to exit the program. Additionally, the Up and Down arrow keys will provide specific scroll amounts to quickly view the entire screen." How do I change the display settings (resolution)? "Display Resolution is changed by adjusting the setting in the Display Properties dialog box. Follow the instructions below to find the Display Properties dialog box, and to make the necessary adjustments. For XP: 1) Right Click with your mouse cursor over a blank space on your Windows Desktop (no file or folder icons). 2) Left Click the ""Properties"" option on the popup menu. 3) Left Click the ""Settings"" tab at the top of the Display Properties dialog panel. 4) Find the ""Screen resolution"" slider bar and determine whether it is set to 1024 X 768 or higher - If the resolution is set to 1024 X 768 or higher, Click the Cancel button. It is ok to have a higher setting than the minimum. - If the resolution is set BELOW 1024 X 768, drag the indicator arrow to the RIght to increase the setting to at least 1024 X 768. 5) Left Click the ""Apply"" button to change your computer's screen resolution. 6) The screen will redisplay at the new resolution. Click the ""Yes"" button to accept the new settings. 7) Left CLick the ""OK"" button to close the Display Properties dialog panel." For Vista: 1) Right Click with your mouse cursor over a blank space on your Windows Desktop (no file or folder icons). 2) Left Click the ""Personalize"" option on the popup menu. 3) Click the ""Display Settings"" link. 4) Find the ""Screen resolution"" slider bar and determine whether it is set to 1024 X 768 or higher. - If the resolution is set to 1024 X 768 or higher, Click the Cancel button. It is ok to have a higher setting than the minimum. - If the resolution is set BELOW 1024 X 768, drag the indicator arrow to the RIght to increase the setting to at least 1024 X 768. 5) Left Click the ""Apply"" button to change your computer's screen resolution. 6) The screen will redisplay at the new resolution. Click the ""Yes"" button to accept the new settings. 7) Left CLick the ""OK"" button to close the Display Properties dialog panel." Why and how do I change the system font size? "Use of Large fonts can override your desired resolution settings. To view the high resolution views of our 3d graphics and animation, the setting of 1024 X 768 is best. Note: If you have Large Fonts selected, your screen will default to a maximum resolution of 800 X 600. The system font size is controlled through the Display Properties dialog panel. Follow the instructions below to find the Display Properties dialog box, and to make the necessary adjustments. 1) Right Click with your mouse cursor over a blank space on your Windows Desktop (no file or folder icons). 2) Left Click the ""Properties"" option on the popup menu when it appears 3) Left Click the ""Appearance"" tab at the top of the Display Properties dialog panel when it appears 4) Find the ""Font size:"" drop down box 5) Select ""Normal"" from the options list 6) Left Click the ""Apply"" button to change your computer's default display font size 7) Left CLick the ""OK"" button to colose the DIsplay Properties dialog panel" Why and how do I clear my temporary internet files folder? "Most persons want to clear their browser cache (temporary internet files folder). This ensures other persons are not able to view your personal browsing history. Additionaly, when the temporary Internet files folder becomes full, it can adversely effect the operation of your internet browsing. You should ensure you allocate enough disk space for the storage of temporary Internet files. See the associated article in FAQS. To clear the temporary Internet files folder, follow the instructions below. (variations on these instructions for different browsers) SOLUTION: 1) Click the ""Tools"" button on the top of your Internet Explorer browser. 2) Click the Internet Options link at the bottom of the drop down panel 3) Once the Internet Options dialog panel opens, Click the ""Delete Files"" button 4) Click the ""Delete all ofline files"" option on the confirmation popup, placing a checkmark in the option box 5) Click the ""OK"" button on the popup 6) Your temporary Internet files folder will be emptied in the background (you won't see anything happening) 7) Click the ""OK"" button on the Internet Options panel and it will close." Note: You can select advanced settings to cause your browser to automatically clear when you close IE. This is the preferred setting unless you want to keep history of web sites visited on your browser. How do I increase the Temporary Internet files space? "If you are experiencing problems getting Training Modules to load or to open in Internet Explorer, it is possible you don't have enough space available in your Temporary Internet Files folder. One possible solution is to increase the amount of disk space assigned to this special system folder. We will give you colmplete directions below. A second solution is to clear the current files from the folder. You can find instructions on clearing your temporary Internet file in the article listed below. SOLUTION: 1) Click the ""Tools"" button in the Internet Explorer menu line at the top of your browser 2) Click the ""Internet Options"" button at the bottom of the drop down panel 3) Click the ""Settings"" button in the Internet Options dialog panel 4) Check the location of the indicator arrow on the ""Amount of dick space to use:"" slider bar found about halfway down the Settings popup. 5) Drag the arrow to the right, placing it as close to the center of the slider bar as you can (if the arrow is set to the far left, you will not have enough disk space to run your training modules in a stable environment). 6) Click the ""OK"" button to make the setting changes and close the Settings popup 7) Click the ""OK"" button on the Internet Options panel" Are you missing the necessary CODEC's "Codec's are the compression / decompression instruction files necessary so Windows Media Player knows how to play the audio and video files embedded in your training modules. If your audio and/or video files either don't display or cause your system to freeze, you may be missing certain essential codec's. SOLUTION: Download and install the needed codec's from the CPaT website. [Click here to download the codec installation file] 1) Select SAVE when the popup dialog box asks what you wish to do. 2) Select Desktop from the icons in the left column when asked where you wish to save the file. Then Click the SAVE Button. 3) Click the RUN Button after the file download completes. 4) Follow the on-screen instructions to complete installation." How do I clear the Cookies? "It is possible (but rare) that cookies from other programs can interfere with the proper operation of your training modules. To clear cookies: 1) Click the ""Tools"" button on the top of your Internet Explorer browser. 2) Click the Internet Options link at the bottom of the drop down panel 3) Once the Internet Options dialog panel opens, Click the ""Delete Cookies"" button 4) Click the ""OK"" button on the popup 5) Your cookies files folder will be emptied in the background (you won't see anything happening) 6) Click the ""OK"" button on the Internet Options panel and it will close." When can I receive live support? Anytime: "During office hours, (8am-5pm central time USA) call our USA office line: 832-585-8601 After Hours call USA: 832-444-2278. Anytime: email support@cpat.com Is my course a Toolbook or Director course? Please contact our office to determine your course software. USA - 832-585-8601 support@cpat.com Current Toolbook programs are PC based. Neuron install is required for online delivery. Director programs operate on a PC or a Mac. Shockwave install is required for online delivery. What are the minimum system requirements to run the courses that operate with Toolbook/Neuron software? Toolbook/Neuron are PC only programs* PC Operating systems: Windows 2000 SP4, Windows XP SP2, Windows Vista Hardware Requirements: Pentium III 1.2 GHz or higher, 256 MB RAM, Graphics card capable of 1024 X 768 pixel display with 16 bit color or greater. USB Flashdrive: 5 MB free hard disk space for data backup only. Local Installation on hard drive: 1 gig free hard disk space. Internet Operation: 20 MB free hard disk space for Neuron install. * Mac users may display the program via CPaT's gotomypc account. Language versions: This product can be deployed with the following languages: English French German Japanese Chinese What are the minimum system requirements for Director/Shockwave programs? Director/Shockwave courses are cross compatible to run on PC or Mac. PC Operating Systems: Microsoft® Windows® XP Service Pack 2 or later Microsoft Windows Vista Hardware: Intel Pentium IV 600MHz or higher 256 MB RAM Graphics card to support 1024 X 768 with 16 bit color or greater Flashdrive delivery: 5 MB free hard disk space for storage of backup data. Local delivery: 1 gig free hard disk space for course and runtime software. Internet delivery: 20 MB free hard disk space for Shockwave install. Internet delivery PC Browser: Microsoft Internet Explorer 6.0 or later, and install of Shockwave 11 Mac Operating Systems: Mac OS X 10.4 with Intel processors, Mac OS X with Intel processors Hardware: Power Macintosh Internet delivery browser: Firefox 2.0 Language versions: This product can be deployed with the following languages: English French German Japanese